·Healthcare · 2023 · 7 weeks
DoctorOne
A patient booking platform for a clinic, designed around elderly patients and wired into the practice's existing clinic-management software rather than replacing it.
Internal system — not publicly reachableAll work
What changed
- Then
- Every appointment taken by phone, the book managed by hand
- Now
- 70% of appointments now booked online.
- Booked online
- 70%
- Phone inquiries
- −50%
- Satisfaction
- 4.8 / 5
- Timeline
- 7 weeks
What made it hard
- Appointment conflicts under concurrent booking
- Accessibility for elderly, low-confidence users
- Integration with incumbent clinic-management software
How it was solved
- Real-time availability checks with slot locking
- Large type, high contrast, and a deliberately shallow flow
- An API bridge to the existing clinic system, no data migration
What it produced
- 70% of appointments now booked online
- 50% reduction in phone inquiries
- Patient satisfaction score: 4.8/5
- 30% increase in new patient registrations
Built with
React · Node.js · PostgreSQL · Twilio · Tailwind CSS · React Hook Form
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