Case study · Healthcare · 2023
DoctorOne
A patient booking platform for a clinic, designed around elderly patients and wired into the practice's existing clinic-management software rather than replacing it.
BeforeEvery appointment taken by phone, the book managed by hand
After70% of appointments now booked online.
Internal system — not publicly reachableAll work
70%
Booked online
−50%
Phone inquiries
4.8 / 5
Satisfaction
7 weeks
Timeline
The build
What it took.
7 weeks from design to launch. Stack: React, Node.js, PostgreSQL, Twilio, Tailwind CSS, React Hook Form.
DrawnThe problem
- Appointment conflicts under concurrent booking
- Accessibility for elderly, low-confidence users
- Integration with incumbent clinic-management software
BuiltWhat we built
- Real-time availability checks with slot locking
- Large type, high contrast, and a deliberately shallow flow
- An API bridge to the existing clinic system, no data migration
ShippedWhat changed
- 70% of appointments now booked online
- 50% reduction in phone inquiries
- Patient satisfaction score: 4.8/5
- 30% increase in new patient registrations